First off I would like to thank customer service.Thank you.I received only half of my order. Contracted customer service, answered a few questions and they quickly figured out the issue and sent the rest of my order quickly. Thank you for a great experience.I'm using the 5 gallon jugs as an emergency water backup to my existing supply. These are easy to clean, fill, carry and store on a rack system.The jugs themselves are sturdy. I feal if I were to drop one, not more than 4 feet,they would not split out.Though heavy when filled, about 42 lbs, the carry handle makes it easy to move around.Does not come with a lid. However I use a rubber reusable lid which works great. Works great with a hand pump. I can take this to a job site where everyone can use.Overall a great water jug.Will purchase more.